About the address book – I’ve received a bunch of email making suggestions and asking for things. That’s great! I’ll comment on that shortly – I just need a little more time to clear Account Provisioner and Tabs on Top off my plate.
Well, if there’s one thing that my supervisor Greg has taught me, it’s how I shouldn’t rush headlong into something before all of the facts are in. So before I decide to do something like game-ifize code review, I should take a look at some prior work in the area…
In particular, check out the following slide-show. Flip through it if you have the time. If you don’t have the time, scroll down, where I get to the salient point with respect to game-ificating code review.
Without play, there is no game. Points do not equal a game. It’s not nearly that simple.
Free Pizza and Pop
I’m going to divert for a second here.
Last week, a company set themselves up a couple of booths in the lobby of the Bahen Center where I work. They were there to recruit university students to work for their company – either as interns, or full-timers.
They were also handing out free pizza and pop.
Needless to say, I wanted a few slices – but I figured it would be polite if I engaged them in conversation before waltzing off with some of the free food and drink they’d brought.
So I sparked up a conversation with one of the recruiters, and he told me about the company. I’m going to call this recruiter Vlad.
I ended up gently steering the conversation towards code review, and I asked my inevitable question:
“So, do you guys do code review?”
I felt like a dentist asking a patient if he’s been flossing. Vlad waffled a bit, but the general impression was:
“Not as much as we should. We don’t have a prescribed workflow. It’d be hard to persuade all of the teams to do it.”
And then we started talking about code review in general. It turns out that Vlad had worked in a few companies where they’d done code review, and he always felt a little short changed. He said something along the lines of:
“I never felt compelled to do reviews. They just sort of happened…and I did it, and it felt like…unrecognized effort. I mean, what’s the incentive? Do you know what I mean? There’s incentive for the software, but I’m talking incentive for me. And some people did really lousy reviews…but my reviews were treated the same as theirs. I didn’t get recognized, and didn’t get rewarded if I did a good review. So it was hard for me to do them. I want to be recognized for my good reviews, for my good contributions.”
I wish I’d had a tape-recorder running so I could have gotten Vlad’s exact words. But that’s what I remember him saying.
Feedback and Recognition
Maybe instead of trying to game-ulize code review, I can instead hear what Vlad is saying and work off of that.
With the code review that Vlad participated in, all of the feedback went to the code author, and none went to the reviewers. And the reviewers are the ones who are doing all of the heavy lifting! As a reviewer, Vlad also wants feedback, and recognition for code review done well.
There’s a company in Toronto that specializes in feedback like this. They’re one of the major players in the Toronto start-up scene, and have built a pretty sweet suite of tools to facilitate quick and easy feedback/recognition.
The company is called Rypple. And maybe that’s the name of the application, too. (checks website) Yeah, it’s both.
So Rypple has this feature called Kudos that let’s people publicly acknowledge the good work of their team.
Normally, I don’t pimp companies. And it upsets me when people comment on my blog, and their sub-text is to try to sell their product or service. However, I think this video is relevant, so I’m posting their demo video so you can see how Kudos work:
So Rypple’s idea is to have a feed that the team subscribes to, and publicly display things like Kudos. The badges for the Kudos are also limited in how many you can give per week, so they’re a valuable commodity that can’t just be handed out all over the place. Cool idea.
So there’s one approach – use a service like Rypple to give your reviewers better feedback and recognition.
Or maybe we could build an extension for Review Board that does something similar, and more oriented around code review.
It’s not oriented like a game, like I had originally envisioned. But somehow, I think this idea has more meaning and traction than just “adding points”.
More on this idea in a few days. But please, comment if you have any thoughts or ideas to add.
From my software development experience, there are a few different words for the generic notion of a “problem”.
A bug or a defect, for example, is defined as the following from Wikipedia:
A software bug is the common term used to describe an error flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways. Most bugs arise from mistakes and errors made by people in either a program’s source code or its design, and a few are caused by compilers producing incorrect code.
An issue goes a level higher – a bug is an issue, but an issue might not be a bug. Wikipedia says:
In computing, the term issue is a unit of work to accomplish an improvement in a system. An issue could be a bug, a requested feature, task, missing documentation, and so forth. The word “issue” is popularly misused in lieu of “problem.” This usage is probably related.
Anyhow, the long and the short of it is – we’re going to be calling “problems still existing within a review request revision” issues. And this is distinct from the sort of thing that might show up in an issue tracker.
Maybe down the line, we’ll have a way for administrators to set their own word for it. From the thread, it sounds like everybody and their brother has their own favourite terminology. “Issue” will have to do for now.
Thanks again to everyone on the list who contributed to the conversation.